Agency/Client Responsibilities

Lotus Advertising will perform services in accordance with the AIGA Code of Ethics and Professional Conduct for Graphic Designers.

If the project requires, or if a client requests, an Estimate (or Quote) will be provided to a client for a specific project.

This estimate fixed fee or fee estimated not to exceed a specified amount is based upon the services, materials, and labor to complete the project specified by the estimate.

Any revisions or additions to the services described in this Estimate shall be billed as services not included in any fixed fee or estimated fee specified above.

Such additional services shall include, but shall not be limited to, changes in the extent of work, changes in the complexity of any elements of the project, and any changes made after approval has been given for a specific stage of design, documentation, or preparation of artwork.

Lotus Advertising shall keep the client informed of additional services that are required and shall request the client's approval for any additional services which cause the total fees, exclusive of any surcharges for rush work, to exceed the fixed or estimated fees set forth in the Estimate by more than the following amount: 10% above Estimate.

The client shall pay a surcharge for any services requiring work to be performed outside of normal working hours by reason of unusual deadlines or as a consequence of the client not meeting scheduled times for delivery of information, materials, or approvals.

The surcharge for rush work shall be
at the standard rates plus 50%.

Normal working hours are as follows:
8:30am-5: 00pm Eastern Time, Mon-Fri.

The client shall provide accurate and complete information and materials to the Agency and shall be responsible for the accuracy and completeness of all information and materials so provided.

The client guarantees that all material supplied to the Agency are owned by the client or that the client has all necessary rights in such material to permit the Agency to use them for the project.

The client shall indemnify, defend, and hold Lotus Advertising harmless from and against any claim, suit, damages and expense, including attorney's fees, arising from or out of any claim by any party that its rights have been or are being violated or infringed upon with respect to any materials provided by the client.